Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operates and manages cookies and similar tracking technologies on the official website of Calmorian Resort Stay (the "Site"). By using our Site, you agree to the use of cookies as described in this policy. If you do not agree, you may adjust your browser settings or use the consent management tools described below.
This Cookie Policy should be read together with our Privacy Policy, which provides further detail about how we collect, use, and protect your personal information. If you have any questions, you may contact us at info@calmorianresortstay.com.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work more efficiently, to improve user experience, and to provide reporting information about how visitors interact with the site.
Cookies can be classified in several ways:
- First-party cookies — set directly by when you visit our Site.
- Third-party cookies — set by external service providers (such as analytics or advertising platforms) whose services we have integrated into our Site.
- Session cookies — temporary cookies that are erased when you close your browser. They do not collect information from your device.
- Persistent cookies — cookies that remain on your device for a set period of time or until you delete them. They are activated each time you visit the website that created that particular cookie.
In addition to cookies, we may use similar technologies such as web beacons (also known as "pixel tags" or "clear GIFs"), local storage objects, and scripts. This Cookie Policy covers all such technologies collectively referred to as "cookies."
2. Why Do We Use Cookies?
We use cookies to:
- Ensure the technical functionality and security of our Site.
- Remember your preferences and settings so you do not have to re-enter them on each visit.
- Understand how visitors use and interact with our Site so we can improve performance and content.
- Deliver relevant advertising and promotional content about our resort, casino, dining, spa, and other services.
- Measure the effectiveness of our marketing campaigns.
- Comply with legal obligations, including those relating to the responsible provision of gambling services.
3. Types of Cookies We Use
3.1 Strictly Necessary (Essential) Cookies
These cookies are required for the Site to function properly. Without them, core features such as page navigation, secure log-in to your account, and reservation systems would not work. These cookies do not require your consent under applicable law because they are technically essential. You may disable them through your browser settings, but doing so may render parts of the Site unusable.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare, Inc. | Used by Cloudflare's bot management solution to distinguish between humans and automated traffic. Helps protect the Site from malicious bots and DDoS attacks. | First-party (set by Cloudflare on our domain) | 30 minutes |
| cf_clearance | Cloudflare, Inc. | Stores proof that a visitor has passed a Cloudflare security challenge. Prevents repeated security prompts during a browsing session. | First-party (set by Cloudflare on our domain) | 30 minutes – 24 hours |
| PHPSESSID / session_id | Maintains your user session state across page requests (e.g., keeping you logged in or preserving items in a booking form). | First-party, Session | Session (deleted when browser is closed) | |
| csrf_token | A security token used to prevent Cross-Site Request Forgery (CSRF) attacks when submitting forms on our Site. | First-party, Session | Session | |
| cookie_consent | Stores your cookie consent preferences so we do not repeatedly display the consent banner. | First-party, Persistent | 12 months |
3.2 Performance and Analytics Cookies
These cookies collect information about how visitors use our Site — for example, which pages are visited most often and whether visitors receive error messages. All information collected by these cookies is aggregated and, where possible, anonymised. We use this data to improve the way our Site works. These cookies require your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google LLC (Google Analytics) | Registers a unique ID that is used to generate statistical data on how the visitor uses the Site. Distinguishes unique users by assigning a randomly generated number as a client identifier. | First-party, Persistent | 2 years |
| _ga_[ID] | Google LLC (Google Analytics 4) | Used by Google Analytics 4 to persist session state and track individual sessions across pages. Contains a unique session identifier. | First-party, Persistent | 2 years |
| _gid | Google LLC (Google Analytics) | Registers a unique ID that is used to generate statistical data on how the visitor uses the Site. Data is refreshed every 24 hours. | First-party, Persistent | 24 hours |
| _gat / _gat_UA-XXXXXXX | Google LLC (Google Analytics) | Used to throttle the request rate to Google Analytics servers, limiting data collection on high-traffic sites. | First-party, Session | 1 minute |
| _gac_[ID] | Google LLC (Google Analytics / Google Ads) | Contains information related to marketing campaigns and user acquisition. Shared with Google Ads to measure campaign conversion. | First-party, Persistent | 90 days |
We have enabled IP anonymisation in Google Analytics, meaning that your IP address is truncated before being stored by Google. Data collected through Google Analytics is processed in accordance with Google's Privacy Policy .
3.3 Functional Cookies
These cookies allow the Site to remember choices you make (such as your preferred language, currency, or region) and to provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages. These cookies require your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| lang | Remembers the visitor's preferred language setting so it does not need to be selected on every visit. | First-party, Persistent | 12 months | |
| currency_pref | Remembers the visitor's preferred currency for displaying room rates and package prices. | First-party, Persistent | 12 months |
3.4 Marketing and Advertising Cookies
These cookies are used to deliver advertisements that are relevant and engaging to you. They are also used to limit the number of times you see an advertisement and to help us measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. These cookies require your prior consent.
Please note that where our marketing activities relate to gambling or casino services, we comply with applicable responsible gambling advertising standards and will not serve targeted gambling advertisements to individuals who have self-excluded or who are otherwise identified as at-risk.
| Cookie / Pixel Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook / Instagram Pixel) | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Tracks visitor activity on our Site to allow us to measure, optimise, and build audiences for our advertising campaigns. | Third-party, Persistent | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook / Instagram Pixel) | Stores the Facebook click identifier from the URL query parameter when a visitor arrives at the Site via a Facebook advertisement. Used for conversion tracking. | Third-party, Persistent | 90 days |
| fr | Meta Platforms, Inc. | Facebook's primary advertising cookie, used to deliver, measure, and improve the relevance of Facebook ads. Contains a unique browser and user ID. | Third-party, Persistent | 90 days |
| ads/ga-audiences | Google LLC (Google Ads / Remarketing Pixel) | Used by Google Ads to re-engage visitors who are likely to convert to customers based on their online behaviour across websites. Enables remarketing lists and audience segmentation. | Third-party, Session | Session |
| IDE | Google LLC (DoubleClick / Google Display Network) | Used by Google DoubleClick to register and report the user's actions after viewing or clicking one of our advertisements. Enables measurement of ad campaign effectiveness. | Third-party, Persistent | 13 months |
| NID | Google LLC | Registers a unique ID to remember your preferences and personalise advertisements shown on Google properties and the Google Display Network. | Third-party, Persistent | 6 months |
Data processed by Meta Platforms, Inc. is governed by the Meta Privacy Policy . Data processed by Google LLC is governed by the Google Privacy Policy .
4. Third-Party Services and Data Transfers
Some cookies described in this policy are set by third-party service providers. When data is processed by these providers, it may be transferred to and stored in countries outside of Australia, including the United States of America. Where such transfers occur, ensures that appropriate contractual and technical safeguards are in place in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The third-party service providers we currently use include:
- Cloudflare, Inc. — Security and content delivery network services.
- Google LLC — Analytics, advertising, and remarketing services.
- Meta Platforms, Inc. — Social media advertising and conversion tracking.
We do not control the cookies set by these third parties and encourage you to review their respective privacy and cookie policies for further information.
5. Your Consent
When you first visit our Site, you will be presented with a cookie consent banner that allows
you to choose which categories of cookies you accept (other than strictly necessary cookies,
which are always active). Your preferences will be saved using the cookie_consent
cookie for up to 12 months.
You may withdraw or modify your consent at any time by:
- Clicking the "Cookie Settings" link located in the footer of every page on our Site to reopen the consent management panel.
- Adjusting your browser settings to refuse or delete cookies (see Section 6 below).
Please be aware that withdrawing consent for certain categories of cookies may affect the functionality of the Site and the relevance of content shown to you. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
Our legal basis for processing personal data collected through strictly necessary cookies is our legitimate interest in ensuring the secure and functional operation of the Site. Our legal basis for processing personal data collected through analytics, functional, and marketing cookies is your consent.
6. How to Manage and Control Cookies
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to:
- Notify you when a cookie is set.
- Block third-party cookies.
- Block all cookies.
- Delete all cookies when you close your browser.
Please note that restricting cookies may impact your experience on our Site. Below are links to instructions for managing cookies in common browsers:
6.2 Opt-Out Tools Provided by Third Parties
You may also opt out of certain third-party tracking directly through those providers:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on .
- Google Advertising: Manage your ad personalisation settings at Google Ad Settings .
- Meta (Facebook/Instagram): Manage your ad preferences via Facebook Ad Preferences .
- General digital advertising opt-outs: Visit the Your Online Choices (Australia) platform or the Network Advertising Initiative Opt-Out Tool .
6.3 Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. There is currently no universal standard for how websites should respond to DNT signals. At present, our Site does not alter its data collection practices in response to DNT signals, but we will continue to monitor developments in this area.
7. Cookies and Responsible Gambling
As a hotel-casino operator, we are committed to responsible gambling practices. We do not use cookies or tracking technologies to:
- Target gambling-related marketing at individuals who have registered on a self-exclusion register or who have requested not to receive gambling promotions.
- Target gambling-related marketing at individuals who are, or appear to be, under the legal gambling age.
- Use behavioural profiling to exploit vulnerabilities associated with problem gambling.
If you have self-excluded or wish to opt out of gambling-related marketing communications, please contact us at info@calmorianresortstay.com so that we can update your preferences accordingly.
8. Retention of Cookie Data
Personal data collected through cookies is retained only for as long as necessary to fulfil the purposes described in this Cookie Policy, or as required by applicable law. The specific retention period for each cookie is set out in the tables in Section 3 above. When data is no longer required, it is securely deleted or anonymised.
9. Children's Privacy
Our Site is not directed at children under the age of 18. We do not knowingly use cookies to collect personal information from children. If you believe that a child has provided us with personal information through use of our Site, please contact us at info@calmorianresortstay.com and we will take prompt steps to delete such information.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, changes in applicable law, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the Site or by other means. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
Continued use of our Site after any changes to this Cookie Policy will constitute your acknowledgement of those changes.
11. Privacy Policy
This Cookie Policy forms part of our broader commitment to protecting your privacy. For full details about how collects, uses, stores, discloses, and protects your personal information — including your rights to access, correct, and complain about the handling of your personal data — please read our full Privacy Policy.
Our Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy legislation.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Cookie Policy or our use of cookies, please contact us:
- Operator:
- Registered Address:
- Email: info@calmorianresortstay.com
We aim to respond to all enquiries within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.