Responsible Gambling Policy

At Calmorian Resort Stay, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring the safety and wellbeing of every guest who visits our casino. This policy has been prepared and is maintained by , located at .

We understand that for some individuals, gambling can become a source of distress rather than entertainment. If you or someone you care about is experiencing difficulties related to gambling, please know that you are not alone, and help is always available. We encourage you to read this policy carefully and reach out to our staff or the support services listed below at any time.

Our Commitment to Responsible Gambling

Calmorian Resort Stay is committed to providing a safe, fair, and responsible gambling environment for all of our guests. We take our social responsibility seriously and work continuously to:

  • Promote gambling as a form of entertainment, not a means of generating income or solving financial problems.
  • Provide our guests with the tools, resources, and information they need to make informed decisions about their gambling behaviour.
  • Train our staff to recognise signs of problem gambling and to respond with empathy, discretion, and professionalism.
  • Enforce strict age verification procedures to prevent underage gambling.
  • Offer self-exclusion options and other practical tools to support guests who feel they need a break from gambling.
  • Comply fully with all applicable gambling laws and regulations in Queensland and across Australia.
  • Collaborate with national and international responsible gambling organisations to continually improve our practices.

We ask all of our guests to gamble responsibly. Set limits for yourself before you begin, only gamble with money you can afford to lose, and always treat gambling as entertainment rather than a financial strategy.

18+ Age Policy — No Minors Permitted

Gambling at Calmorian Resort Stay is strictly restricted to individuals who are 18 years of age or older. This is a legal requirement under Queensland gambling legislation, and we take it very seriously. The safety and protection of young people is of paramount importance to us.

To uphold this commitment, we:

  • Require valid photo identification from any individual who appears to be under the age of 25 before they are permitted to enter the casino floor or participate in any gambling activity.
  • Accepted forms of identification include an Australian Driver's Licence, Passport, or an officially recognised proof-of-age card.
  • Reserve the right to refuse entry to any person who is unable to provide satisfactory proof of age.
  • Ensure that our staff are thoroughly trained in age verification procedures and feel empowered to ask for identification at any time.
  • Do not permit minors to loiter in or near gambling areas, even if they are not actively participating in gambling.

If you are a parent or guardian, we encourage you to speak openly with young people about the risks associated with gambling. Responsible conversations at home make a meaningful difference.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people are unaware that their gambling habits have become harmful. We encourage you to reflect honestly on your own behaviour and to look out for the following warning signs in yourself or in people you care about:

Behavioural Signs

  • Spending more time or money on gambling than originally intended.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Feeling restless, irritable, or anxious when not gambling or when attempting to reduce gambling activity.
  • Neglecting work, family, or social responsibilities in favour of gambling.
  • Lying to family members, friends, or colleagues about gambling habits or the amount of money spent.
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
  • Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties.
  • Repeatedly attempting to cut back on gambling but being unable to do so successfully.

Emotional and Psychological Signs

  • Feeling guilt, shame, or remorse after gambling sessions.
  • Experiencing mood swings that are closely tied to gambling wins and losses.
  • Becoming preoccupied with gambling — constantly thinking about the next opportunity to gamble.
  • Feeling hopeless or helpless about your ability to control your gambling behaviour.

If any of these signs feel familiar to you, please do not hesitate to reach out for help. Acknowledging a problem is an incredibly courageous first step, and effective, compassionate support is available. You deserve to feel well, and recovery is absolutely possible.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help our guests maintain control over their gambling activity. Whether you feel you need a short break or a longer period away from gambling, we are here to support you without judgement.

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily request that they be excluded from gambling at Calmorian Resort Stay for a defined period of time. Once a self-exclusion agreement is in place, we will take reasonable steps to ensure that you are not permitted to gamble on our premises during the exclusion period. To apply for self-exclusion, please speak confidentially with a member of our management team or contact us directly using the details provided on this website.

Queensland's Exclusion Register

In addition to our in-house program, Queensland operates a formal exclusion scheme for registered venues. We encourage guests to explore this option for broader, statewide protection. Further information is available through the Queensland Government's Office of Liquor and Gaming Regulation (OLGR).

Additional Responsible Gambling Tools

  • Deposit and Spending Limits: Speak with our casino staff about setting personal spending limits to help you stay within your budget.
  • Time Limits: We encourage all guests to set a time limit for their gambling session before they begin and to take regular breaks.
  • Reality Checks: Our staff are available to provide friendly reminders about the time elapsed during your visit, upon request.
  • Cooling-Off Periods: If you feel overwhelmed or frustrated, please feel free to step away from the gaming floor. Our team can assist you in finding a comfortable space to relax and reset.
  • Staff Assistance: All of our team members are trained in responsible gambling principles and are available to assist you in a compassionate and non-judgmental manner at any time.

Tips for Gambling Responsibly

We want every guest to have a safe and enjoyable experience at Calmorian Resort Stay. Here are some practical tips to help you gamble responsibly:

  • Set a budget before you start and stick to it, regardless of whether you are winning or losing.
  • Only ever gamble with money that you can comfortably afford to lose.
  • Treat the money you spend on gambling as payment for entertainment — not as an investment or a source of income.
  • Take regular breaks and do not gamble for extended periods without resting.
  • Never gamble when you are feeling stressed, upset, depressed, or under the influence of alcohol or other substances.
  • Balance your gambling with other social and recreational activities in your life.
  • Do not borrow money to fund gambling under any circumstances.
  • Keep track of how much time and money you are spending on gambling.
  • Remember that the outcomes of casino games are determined by chance — no strategy can guarantee a win.

Support Services and Helpline Numbers

If you are concerned about your own gambling or the gambling behaviour of someone close to you, please reach out for help. There are many free, confidential, and professional support services available to you, both in Australia and internationally. You do not have to face this alone.

Australian Support Services

  • Gambling Help Online (Australia)
    Free, confidential support available 24 hours a day, 7 days a week.
    Phone: 1800 858 858
    Website: www.gamblinghelponline.org.au
  • Lifeline Australia
    Crisis support and suicide prevention services, available 24/7.
    Phone: 13 11 14
    Website: www.lifeline.org.au
  • Beyond Blue
    Support for anxiety, depression, and mental health concerns related to gambling or other issues.
    Phone: 1300 22 4636
    Website: www.beyondblue.org.au
  • Queensland Government — Gambling Help Services
    State-based counselling, support groups, and financial guidance for individuals and families affected by problem gambling.
    Phone: 1800 858 858
    Website: www.health.qld.gov.au
  • Financial Counselling Australia
    Free financial counselling for individuals experiencing financial hardship as a result of gambling.
    Phone: 1800 007 007
    Website: www.financialcounsellingaustralia.org.au

International Support Services

  • GamCare (United Kingdom)
    A leading provider of information, advice, and support for anyone affected by problem gambling in the UK and beyond.
    Phone: 0808 8020 133 (free, 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Independent charity promoting safer gambling and providing support resources for those affected by gambling harm.
    Phone: 0808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    Provides a national helpline and resources for individuals and families affected by problem gambling across the United States.
    Phone: 1-800-522-4700 (24/7 confidential helpline)
    Text: 1-800-522-4700
    Chat: Available via website
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of men and women who share their experience, strength, and hope to recover from a gambling problem.
    Website: www.gamblersanonymous.org
  • Gordon Moody Association (United Kingdom)
    Specialist residential treatment and support programmes for individuals with serious gambling disorders.
    Phone: +44 (0)1384 241292
    Website: www.gordonmoody.org.uk

Our Responsible Gambling Promise to You

At Calmorian Resort Stay, every single member of our team is committed to your wellbeing. We promise to treat every guest with dignity, respect, and compassion — especially those who may be experiencing difficulties with their gambling. If you ever feel that you need help, guidance, or simply someone to talk to, please do not hesitate to approach any member of our staff. We will listen, we will not judge, and we will do everything we can to connect you with the right support.

This Responsible Gambling Policy is reviewed and updated regularly to ensure it reflects current best practices, regulatory requirements, and the evolving needs of our guests.

For questions about this policy or our responsible gambling practices, please contact us through the details provided on our website or speak directly with our Guest Services team.

This policy is issued by , .